Can I pay by credit card?

Yes, all visa and/or mastercard payment is accepted. You will need to select PAYPAL when you checkout to proceed with credit card payment without having to log in or register.


Do you provide a cake knife and candles?

No, we do not provide candles but we do provide a simple cake knife. Please visit the ‘Add-ons’ tab should you wish to purchase sparkler candles.


Will my cake be fine in the fridge overnight if I collect it the day before my event?

Yes, all of our cakes can be consumed between 24 to 48 hours after pick-up. We recommend you to wrap the entire cake box in two (2) layers of cling film before storing it in the fridge. This keeps the cake free of fridge odours and ensures any edible flowers will remain fresh. Bring the cake to room temperature before serving, and keep it away from direct sunlight, heaters or flames.


How do I place my order?

You can place your order via our secure online shop at any time via the IP88 payment. Just choose your preferred cake style, icing colour, cake flavour and we'll look after the rest. You will receive an email confirmation once your order has been accepted.


Can I change my order once it has been placed?

Yes, you can change any order within 10 days of its collection date. Simply email us your order confirmation number along with your change request(s). We will confirm all updated orders via email.


What's your cancellation policy?

We offer a refund should you cancel your order within five (5) days of its collection date. Please note that there is a 15% order processing fee that is not refundable.


How far in advance should I book my cake? 

As soon as you can. We take orders on a first come first serve basis and have limited availability. All our cakes are made to pre-order two (2) days prior the pick-up and/or delivery date.


I've left my cake to the last minute and the website says you are already booked out! Is there any chance you can squeeze my order in?

We might be able to! Simply drop us an email at bns.brownsugar@gmail.com. We will reply within 24 hours.


Can you write a personalised message on my cake?

Unfortunately, no. If you would like your cake personalised, we highly recommend purchasing a customised cake topper through our secure online shop here. However, if you have purchased a cake topper from another vendor, please have them delivered to your home instead.


I've seen a cake on your Instagram feed that I really like. Can you make something similar?

Yes, our Instagram pictures will have a description of the cake styling that you can refer to when ordering your cake. Please note that all our cakes are unique, with no two cakes being exactly the same.


Can you make a cake that uses fondant? Can you copy a picture from another cake maker?

No, we have a strict no fondant policy that we take pride in. Therefore, you won't find any fondant in our kitchen. As for pictorial references, you can email us the order confirmation number along with the sample images. However, we will use the images for inspiration purposes only and not copy another cakemaker’s designs under any circumstances.


Do you make vegan cakes? How about gluten-free?

Unfortunately, no. All our cakes contain flour, eggs, milk and butter, and we are unable to substitute these ingredients in our recipes. We understand your interest, so we're currently still experimenting in making vegan and vegetarian desserts.


What's the best way to transport my cake once I collect it from your place?

Keep the cake box on the floor of your car and make sure the air-conditioning is on. Try to avoid putting it on the seat as it can cause the cake to slope during transportation. Keep your cake refrigerated and bring to room temperature for at least 30 minutes before serving.


Do you deliver to homes or other venues?

Brown & Sugar does not provide delivery services and therefore all deliveries will be handled by a third party, such as GoGet, Uber or GrabCar. If you request for delivery services upon checkout, we gently remind you to schedule the delivery two hours prior the event as the driver may require extra time to deliver the orders with extra care. We also recommend to schedule the orders to be delivered straight to the event venue to ensure the quality of your orders as Brown & Sugar will not be held responsible for any damages that may occur to the orders.

Self pick-up is also available.


Online Boutique: Brown & Sugar Limited Edition will only be available until it is sold out.

Wedding Cake: We have a minimum Ringgit spent for wedding cakes, with a minimum of two-tiers for a large wedding cake. Cake tasting boxes are available to be purchased and are available only on Wednesdays.

Large Corporate x Large Private Order: We have a minimum quantity set and Ringgit spent.


OPERATING HOURS 

Every day from 9am to 6pm;

Should you have more queries, please do not hesitate to contact us at bns.brownsugar@gmail.com and we will respond within 48 hours.