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Plan your delivery time ahead and expect delays due to unforeseen circumstances because perfection takes time! 

Delivery Areas & The Charges

  1. Brown & Sugar are able to organize a delivery via 3rd party courier upon your request to provides a delivery service around Kuala Lumpur & specific area around Selangor.
  2. Delivery rates are different in a different area.
  3. Estimated Rate: RM 30 - RM 70
  4. Additional RM 8 will be charged per order for handling fee.
  5. Does not include parking fee! The customer has to collect from the driver at the main entrance for multi-level building unit/ shopping mall.

Self Pickup & Delivery Time-Slot

This is our time slot for self-pick-up & requested delivery services. You will have to insert your preferred time slot that you will find upon check out.


MORNING
AFTERNOON
EVENING
MON - FRI
(Self-pickup) 9am - 12pm
(Delivery) 11am - 2pm
12pm - 3pm
3pm - 6pm
SAT - SUN
(Self-pickup) 9am - 12pm
(Delivery) 11am - 2pm
12pm - 3pm
unavailable

Delivery conditions for Brown & Sugar are detailed below. By making payment, it will be deemed that the terms are understood and accepted as applying to your order. 


 Delivery Conditions

  • Please take note, B&S does not provide delivery services but if you request a delivery service upon your check-out, means we will manage your delivery via the third party!- GoGet, Uber, Grab
  • Delivery is by arrangement only with charges apply. Please choose the time slot carefully as our time slot for delivery may take up to 3 hours of each slot. We are unable to deliver at specific time request because our cake is very fragile.
  • For Multilevel residential or building, our courier could not park their car and send the items to your unit number, please ensure a person is available to receive a delivery at the main entrance. We do not hesitate to bring back the items if there's no one available to collect the items.Please note that self-collection is available if you are in hurry!
  • Please take note that once the delivery is confirmed, the customer has put trust to the delivery services via third party and customer is available and ready to receive the purchase.
  • Couriers will not be able to wait at delivery locations if there is no authorized person to receive the order. Customers must ensure a person is available to receive a delivery during the time-slot chosen.
  •  We cannot be held liable for any damage that is rendered to the delicacies during delivery to a destination once the delicacies have left our premises. 
  • Once the cake has been delivered and signed for, Brown & Sugar is unable to accept any liability neither for any damage sustained to the cake thereafter nor for any failure to follow the instructions provided. 
  • If you choose to self-collect, Brown & Sugar will not be held liable for any damage to the cake(s) once it has left our premises. 

Packaging

  • We have distinctive designs and weights for the Tall Cake edition. For that matter, please note that we are working on providing custom boxes for Tall Cake for your convenience. Except for our Limited Edition and Signature Cheese Tart, all of our boxes do not accommodate the height of the Tall Cake which means all of the Tall Cake editions will be delivered to customers partially closed with the normal 12 inches square cake box for it is mere as a medium to transport the cake, not for presentation.  
  • The sparkle will be provided upon request only with additional charge apply.
  • Simple Cake knife will be provided by us.

Storage and Consumption 

  • Brown & Sugar delicacies are best eaten within 48 hours from collection/delivery but they can be chilled for up to 3 days.
  • All cakes need to be stored in the refrigerator and set at room temperature minimum 30mins before serving.